Prometheus SupportSupport

Our team of observability experts can support the operations of your Prometheus environments.

Support

We support your Prometheus stack

Are you having trouble with setting up and scaling Prometheus? Our team of Prometheus maintainers and contributers are ready to help. Take a look at our different plans and get in touch for more information.

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Basic
Mon. - Fri. 09:00 - 18:00 CET

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Premium
Mon. - Fri. 9:00 - 18:00 CET

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Enterprise
Mon. - Sun. 0:00 - 24:00

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About Prometheus Releases support

We support the last Prometheus releases. We expect you to be up to date in your minor release cycle. If you use an old version of Prometheus, we might not be able to support you efficiently. If Prometheus 2.35.4 is the last release, we support:

  • • Prometheus 2.35.x
  • • Prometheus 2.34.x

About Prometheus HA Pairs

An HA Pair of Prometheus is a set of Prometheus servers configured to scrape the same targets. Since this is the intended way of having a HA Prometheus setup, each HA Pair count for just a single Prometheus server.

About support levels

  • • Level 1 support is defined as general questions and informations that do not affect the functioning of Prometheus.
  • • Level 2 support is for issues that causes partial disruption of your Prometheus instance.
  • • Level 3 support is for a total unavailability of a Prometheus server.

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