Prometheus SupportSupport

Are you having trouble with setting up and scaling Prometheus? Our team of observability experts can support the operations of your Prometheus environments.


We support your Prometheus stack

Our team of Prometheus maintainers and contributers are ready to help. Take a look at our different plans and get in touch for more information.

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Mon. - Fri. 09:00 - 18:00 CET

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Mon. - Fri. 9:00 - 18:00 CET

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Mon. - Sun. 0:00 - 24:00

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About Prometheus Releases support

We support the last two Prometheus releases, and the LTS (Long Term Support) releases. We expect you to be up to date in your minor release cycle. If you use an old version of Prometheus, we might not be able to support you efficiently. If Prometheus 2.48 is the last releases, we support:

  • • Prometheus 2.45 LTS
  • • Prometheus 2.47
  • • Prometheus 2.48

About Remote Write support

We support various Remote Write options, including Thanos, Cortex, and their derivatives. For other remote write solutions, please get in touch with us.

About Prometheus HA Pairs

An HA Pair of Prometheus is a set of Prometheus servers configured to scrape the same targets. Since this is the intended way of having a HA Prometheus setup, each HA Pair count for just a single Prometheus server.

About support levels

  • • Level 1 support is defined as general questions and informations that do not affect the functioning of Prometheus.
  • • Level 2 support is for issues that causes partial disruption of your Prometheus instance.
  • • Level 3 support is for a total unavailability of a Prometheus server.

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